Office Coordinator

The Office Coordinator is responsible for providing support for sales and leasing by handling the routine office work and administrative responsibilities of the community in addition to supporting the leasing, sales, and marketing for the community. Office Coordinators also assist with planning and coordinating community events and activities, building relationships with the residents, and ensuring alignment with the company’s goals and objectives and representing the company’s core values.

The Office Coordinator is responsible for providing support for sales and leasing by handling the routine office work and administrative responsibilities of the community in addition to supporting the leasing, sales, and marketing for the community. Office Coordinators also assist with planning and coordinating community events and activities, building relationships with the residents, and ensuring alignment with the company’s goals and objectives and representing the company’s core values.

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including, but not limited to rule reminders, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Perform administrative and clerical functions including answering phones, typing, copying, and filing.
• Provide prospective residents with an option to see suitable homes to their needs that are in inventory; show the home(s), and then guide them through the application process.
• Collect and post resident security deposits, processing fees, rent payments, inspection fees, etc., record transactions in the ledger and issue receipts.
• Call for payment on delinquent accounts.
• Process move-ins and move-outs.
• Prepare bills and statements for approval.
• Maintain a record of all traffic logs and/or guest cards, and telephone calls.
• Assist with the preparation of marketing materials and implementation of resident relation activities such as Facebook, MH Village, local newspapers, and any other marketing sources.
• Ensure inventory homes are move-in ready at the time of closing.
• Ensure confidentiality of all data in the resident files (i.e., income, credit reports, assets, etc.)
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.

• High school diploma or general education degree (GED), or one to three months related experience in an administrative or office setting and providing customer service and/or training, or equivalent combination of education and experience.
• Excellent communication skills including writing and verbal.
• Computer skills required:
  Microsoft Office Suite;
  Property Management Software a plus, but not required (Manage America, Back Office, Yardi, Rent Manager).
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

We know that happy people are productive and…