Director, Dealer Relations

About The Role

Grade Level: 12

Ideal candidates reside in the Chicago market.

• Dealer Relationship Management & Retention
  • Lead account and revenue retention efforts with a focus on customer success and long‑term engagement.
  • Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
• Territory Strategy & Data‑Driven Insights
  • Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
  • Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
• Product Implementation & Training
  • Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
  • Communicate product functionalities and advocate for additional services aligned with client needs.
• Customer Expansion & Growth
  • Support regional and enterprise group needs to maximize client success and drive customer expansion.
  • Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
• Team Leadership & Development
  • Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
  • Provide regular feedback and ensure team members are held accountable for performance and professional growth.
• Cross‑Functional Collaboration
  • Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
  • Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
• Operational Excellence
  • Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
  • Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
• Customer Advocacy & Networking
  • Conduct ongoing reviews of customer accounts to assess and enhance product value.
  • Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.

• Solutions‑Oriented & Client‑Centric Mindset – Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success.
• Strong Leadership & Accountability – Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement.
• Culture of Learning – Commitment to fostering an environment of continuous improvement and professional growth.
• Customer‑Centric Focus – Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs.
• Excellent Communication – Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders.

• 5 or more years of professional experience working in sales, marketing, or customer service in the automotive industry
• Prior management experience leading and managing field teams
• Significant experience working with software solutions and artificial intelligence
• Think fast, work hard, drive change
• Strong verbal and written communication
• Ability to develop deep consultative relationships
• Negotiate effectively, finding win‑win solutions with a challenger mindset
• Ability to foster a strong, positive culture as a leader
• Proactively solicit feedback
• Regularly assess individual performance and adapt work to achieve better results
• Passionate, enthusiastic, can‑do attitude
• Vested interest in the company’s success

This is a full‑time position, performed Monday through Friday. The role requires 70%–80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required.

Founded in 2012, automotive

Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. The company believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, automotive

Mastermind empowers dealers to close more deals by predicting future buyers and consistently marketing to them. The company is headquartered in New York City.

Automotive Mastermind is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Job
Posted On:

Location:

Virtual, Illinois, United States