Senior Director, Segment Solutions - Channel and Marketplace

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top‑tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Lumen is seeking a strategic and execution‑focused leader to drive how we activate our digital portfolio through channel partners, marketplaces, and the connected ecosystem. The Senior Director, Segment Solutions Lead – Channel & Market Activation will define and lead the strategy & execution that connects Lumen’s products and platforms into scalable partner motions — ensuring our solutions are packaged, priced, and positioned for growth through third‑party channels, marketplaces, and strategic alliances.

This role bridges product strategy, partner engagement, and commercial design. The leader will focus on how we create repeatable, partner‑ready offers that drive customer adoption, improve ease of doing business, and accelerate revenue across the ecosystem.

Reporting to the SVP of Product, this role partners closely with Product, GTM, Sales, Marketing, and Commercial Operations to define and operationalize Lumen’s next‑generation channel and ecosystem model.

This is a remote opportunity open to candidates located anywhere in the U.S.

• Channel & Ecosystem Strategy:
  Develop and execute the overall channel and marketplace strategy for Lumen’s digital products, defining how we scale distribution through hyperscaler marketplaces, master agents, VARs, and system integrators.
• Offer Packaging & Portfolio Integration:
  Evaluate the Lumen product portfolio and lead efforts to package solutions into cohesive, channel‑ready offers with clear value propositions, pricing constructs, and attach motions.
• Commercial Design & Pricing Alignment:
  Partner with Finance and Product to define market‑aligned pricing frameworks, discount structures, and incentive programs that drive partner participation and margin clarity.
• Route‑to‑Market Enablement:
  Define the processes and tools that simplify how partners transact, configure, and deliver Lumen solutions — including integration into digital marketplaces and partner portals.
• Ecosystem Integration:
  Build and manage relationships with key ecosystem partners to ensure Lumen’s offers are visible, consumable, and differentiated.
• Execution & Measurement:
  Translate the strategy into execution — including metrics, revenue targets, and adoption KPIs for each partner route. Drive ongoing optimization of portfolio mix, attach rates, and profitability.
• Collaboration & Alignment:
  Work cross‑functionally with Product, Marketing, and Sales Enablement to ensure partner programs, collateral, and training are aligned with portfolio priorities and segment strategies.
• Market Insight & Feedback Loop:
  Gather and synthesize partner and market feedback to inform product roadmap priorities, commercial models, and future investments in the Lumen digital platform.

• 12+ years of experience in channel strategy, ecosystem development, or commercial product leadership in technology, telecom, or cloud environments.
• Deep understanding of partner economics, marketplace dynamics, and multi‑channel go‑to‑market models.
• Proven experience in developing partner‑ready offers and commercial constructs that drive measurable growth.
• Strong collaboration skills across Product, Marketing, and Sales organizations, with the ability to translate technical capabilities into compelling commercial outcomes.
• Demonstrated ability to build and manage relationships with strategic partners and marketplaces.
• Strong analytical and financial acumen — able to translate market feedback into pricing, incentives, and packaging recommendations.
• Excellent communication and executive presence, capable of influencing across functions and geographies.

• Ecosystem & Channel Thinking
• Market & Commercial Insight
• Collab…