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Call Insight & QA Analyst — Elevate Agent
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-01-07
Listing for:
Aspen Dental
Full Time
position Listed on 2026-01-07
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
A leading healthcare organization seeks a QA/Call Insight Analyst to review and analyze call data to enhance both agent and patient experiences. The position requires strong analytical skills and involves preparing actionable insights for operational leadership. Candidates should have at least 3 years of experience in a contact center and strong proficiency in Microsoft Suite. This role is essential for monitoring call center metrics and supporting underperforming agents for improved performance.
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