Distribution Service Strategy Business Architect Senior Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs.
• Analyze customer and agent journeys; process flows; operational data; feedback; and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches that improve the speed, consistency, and depth of discovery while validating outputs for accuracy, relevance, bias, and appropriate use.
• Translate analysis into clear artifacts: including insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence—that enable strong problem statement creation.
• Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options that advance the Service Simplification strategy.
• Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions.
• Create concise, audience-ready narratives and visual documentation that connect evidence, service needs, problem statements, and potential outcomes for decision-makers.
• Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts.
• Contribute reusable AI-enabled analysis practices, templates, and knowledge assets that strengthen the team’s ability to consistently identify and communicate Service Simplification opportunities.

• 4 year Bachelors Degree (Preferred)

• 3 or more years of experience (Preferred)
• Insurance business acumen (Preferred)
• Ability to manage projects
• Ability to analyze data (Preferred)

• Strategic thinking
• Problem solving
• Story telling with data
• Consultative/collaboration skills

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Analytical Thinking, Collaboration, Communication, Problem Solving, Process Improvements, Stakeholder Engagement, Strategic Thinking

Compensation offered for this role is 75,100. annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer…