PMO Quality Project Manager

NTT DATA seeks to hire an experienced PMO Quality Project Manager to support the Illinois Medicaid Enterprise System (IL MES) PASS Program. The role will lead Enterprise PMO quality management and governance, overseeing deliverable quality assurance, Deliverable Expectation Document (DED)/Enterprise template compliance, quality checkpoints, standards, metrics, corrective actions, and continuous improvement. Responsibilities also include supporting enterprise Risk, Issue, Action Item, and Decision (RAID) management, dependencies, governance, escalations, and executive reporting.

The ideal candidate brings experience establishing and maintaining Quality and Enterprise PMO practices for large-scale MMIS/MES, healthcare, public-sector, or complex technology transformation programs. The role requires collaboration across projects, vendors, work streams, and stakeholders to promote standardization, accountability, quality, transparency, and ongoing improvement.

• Establish and maintain enterprise quality assurance and quality management processes for PMO activities and program deliverables.
• Conduct formal deliverable quality reviews, DED compliance reviews, and internal QA checkpoints.
• Develop and maintain QA standards, review criteria, checklists, quality gates, metrics, and corrective-action tracking.
• Establish and maintain enterprise Risk, Issue, Action Item, and Decision (RAID) management processes and repositories.
• Monitor risks, issues, dependencies, action-item aging, decisions, mitigation activities, and escalations.
• Facilitate root-cause analysis and corrective/preventive actions for recurring quality or process issues.
• Support PMO governance meetings, executive reporting, status reviews, and continuous process improvement.
• Collaborating with HFS, NTT DATA, vendors, project managers, and workstream leads to promoting consistent quality and governance practices.
• Support program activities across Agile, Waterfall, and hybrid delivery environments.
• Monitoring unresolved escalations and action-item aging, documented decisions/actions, formal risk management, dependency management, and governance reporting.

• Bachelor’s degree in business, Information Technology, Project Management, Healthcare Administration, or related field, or equivalent years of relevant professional experience.
• 7+ years of experience in project/program management, PMO governance, quality management, quality assurance, or related disciplines.
• PMP or equivalent project management certification
• Demonstrated experience establishing or supporting an Enterprise PMO for a large-scale technology transformation program.
• Experience with Medicaid, MMIS/MES, healthcare, or large public-sector programs preferred.
• Demonstrated experience managing risks, issues, action items, decisions, dependencies, and escalation processes.
• Experience conducting formal deliverable quality reviews and implementing quality controls.
• Working knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
• Strong analytical, organizational, facilitation, written, and verbal communication skills.

• Quality certification such as CQA, CQE, Lean Six Sigma, ISTQB, or CSTE.
• Medicaid/MMIS/MES modernization experience.
• Experience with SAFe or large-scale Agile environments.
• Experience developing executive dashboards, RAID reporting, quality metrics, governance reporting, and continuous-improvement processes.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $91,260 to $169,000. Actual compensation will depend on a number of factors, including the candidate’s relevant…