OCM Coordinator - Engagement Support Analyst

OCM Coordinator – Engagement Support Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Organizational Change Management (OCM) Coordinator – Engagement Support Analyst to support OCM activities for large-scale business and technology modernization initiatives. This role provides stakeholder engagement support, communications coordination, reporting and analytics, organizational readiness support, training coordination, executive and administrative support, and document management services that help organizations successfully prepare for, adopt, and sustain organizational change. The position works closely with program leadership, project teams, and stakeholders to coordinate activities, manage information, track progress, and support successful implementation outcomes.

Experience may be gained in any industry;
Medicaid, MMIS/MES, consulting, or formal OCM experience is not required.

The position is hybrid, with the possibility of up to 25% travel to the client location in Springfield, Illinois.

Key Responsibilities:

• Support stakeholder identification, stakeholder engagement activities, and organizational impact assessments.
• Assist in developing and distributing project communications, stakeholder updates, presentations, FAQs, and leadership messaging.
• Support organizational readiness assessments, surveys, interviews, feedback collection, and adoption measurement activities.
• Coordinate training schedules, participant communications, learning materials, attendance tracking, and workforce enablement efforts.
• Support release readiness, go-live activities, adoption monitoring, stabilization efforts, and sustainment planning.
• Coordinate leadership calendars, meetings, workshops, stakeholder sessions, and program events.
• Prepare agendas, briefing materials, meeting minutes, action logs, and follow-up communications.
• Maintain leadership priority trackers, monitor deliverables, and proactively track outstanding action items and deadlines.
• Support travel coordination, meeting logistics, executive correspondence, and preparation of leadership materials.
• Coordinate information sharing and collaboration across leadership teams, project teams, and external stakeholders.
• Collect, organize, validate, and analyze program information from multiple sources.
• Develop dashboards, status reports, scorecards, executive summaries, and presentation materials.
• Monitor program metrics, identify trends, discrepancies, risks, and areas requiring leadership attention.
• Maintain reporting calendars and coordinate recurring reporting cycles and deliverable submissions.
• Translate complex information into concise, executive-ready reports and presentations.
• Support data collection, survey analysis, adoption reporting, and continuous improvement activities
• Maintain stakeholder lists, communication plans, engagement logs, and change management documentation.
• Organize SharePoint repositories, document libraries, records, templates, and program artifacts.
• Manage document version control, metadata, indexing, retention, and retrieval processes.
• Maintain program trackers, distribution lists, deliverable inventories, and workstream records.
• Support lessons learned, knowledge management, archiving, and documentation governance activities.

Minimum Qualifications:

• Bachelor's degree in business administration, Communications, Organizational Development, Public Administration, Human Resources, Information Systems, Healthcare Administration, or a related field; or equivalent relevant work experience.
• Minimum three (3) years of experience supporting project coordination,…