Manager, Sales Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Sales Enablement Manager is responsible for managing activities associated with sales tools, project management and/or process automation development supporting system enhancements, and maintenance activities. The manger position involves, but is not limited to the direct oversight of:

• Aligning sales enablement (Opportunities, Account, Contacts, etc.) needs with application capabilities, mapping and facilitating process improvement as required
• Leading projects across business and IT functional areas adhering to time, budget, and scope constraints
• Working with business stakeholders and subject matter experts across multiple functional areas (Product, Underwriting, etc.) to define overall application requirements and design considerations
• Utilizing process automation tools (Nintex, Power Automate, etc.) to reduce manual steps and increase efficiency for our internal customers
• Employing analysis, data management tools, and critical judgement to ensure data integrity within sales applications
• Developing operational decision support tools including executive dashboards and reports
• Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management
• Supporting business needs through a consultative approach, ensuring our internal and external clients’ needs are being met and are aligned with corporate goals and values
• Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and guidance to enable end user success
• Leading user acceptance testing or managing attendee lists for high visibility annual events

This position is not responsible for managing direct reports but may oversee contractors or other members of the team as related to projects.

• 5-7 years of relevant experience that includes: A minimum of 4 years’ experience in a position required to do issue analysis, critical thinking, and innovative solutions.
• A minimum of 2 years’ experience in managing moderate to complex business process projects.
• Genuine drive to learn new tools, create better processes, and drive efficiency.
• Proven ability to execute high quality project work and solutions that satisfy stakeholder expectations and meet scope, schedule and cost considerations.
• Understanding of software development methodologies and experience in Project Management processes and related tools.
• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines.
• Demonstrated consulting, communication, and facilitation skills.
• Proficiency in change management.
• Familiarity with process mapping, process improvement, and root cause analysis concepts.
• Aptitude to identify, assess and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation.
• Effective interaction with all levels of management.
• High level of proficiency with productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, Visio, PowerPoint, SharePoint) and Web meeting applications.

• Pharmacy Benefit Management (PBM) experience
• Experience with business process and automation tools (SharePoint, Nintex, Power Automate, etc.)
• or similar Customer Relationship…