On-Site Service Representative

On‑Site Service Representative (Full Time)

Join to apply for the On‑Site Service Representative (Full Time) role at Grainger.

W.W. Grainger, Inc. is a leading broad‑line distributor with operations primarily in North America, Japan, and the United Kingdom. Grainger serves more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. In 2024, the company generated $17.2 billion in revenue across its two business models.

Onsite. Locations:
Jacksonville, IL and Springfield, IL.

Hourly: $21.11–$25.00 per hour.

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full‑time employees and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided where applicable.

The On‑Site Services Representative (OSR) reports to a Supervisor or Manager of On‑Site Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through Grainger’s Keep Stock program. OSRs also work with partners to implement sales strategy and help customers understand how Grainger can meet their MRO needs.

• Service multiple customer locations, receiving and stocking purchased products and ensuring appropriate stocking levels.
• Gain knowledge of Grainger’s offerings and help improve orders through system integration.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated routes defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of each facility.

• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand offerings.
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings.

• 3 years of experience in a selling or service environment.
• High school diploma or equivalent.
• Customer service and sales growth orientation.
• Collaboration and problem‑solving skills.
• Ability to handle different technical and operational issues.
• Valid driver’s license in the state of residence.
• Required automobile insurance levels.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal‑opportunity workplace.

We provide reasonable accommodations for individuals with disabilities during the application and hiring process as well as during employment. If you need an accommodation, please advise us so we can provide appropriate assistance.