Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Quipt Home Medical
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Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.

As a Customer Service Representative, you are a direct point of contact for patients, caregivers, referral sources, or commercial accounts that reach us in person, by telephone, or via the internet. You provide equipment and/or services, handle inquiries, resolve complaints, and process customer orders accurately and courteously.

• Have a comprehensive understanding of all products, company policies, Brightree functions, intake procedures, insurance verification, CMN requirements, and documentation requirements.
• Answer the telephone using the company’s professional greeting and take complete, accurate messages.
• Greets visitors and directs them to appropriate personnel.
• Distribute mail and monitor the fax machine, directing correspondence appropriately.
• Qualify orders, verify insurance, and process third‑party billing.
• Input orders into the computer system and process work orders and prescriptions.
• Arrange convenient delivery/pickup times with patients and caregivers.
• Handle customer complaints using appropriate techniques and follow‑up logs.
• Audit and file all delivery, pick‑up, or exchange paperwork daily.
• Track active rentals, auto‑reorders, and concentrator maintenance.
• Obtain prior authorization numbers and log them into the database.
• Obtain verbal and written orders from physicians and other healthcare professionals.
• Process billing, posting, insurance, denials, and orders accurately and on time.
• Maintain all patient files and information current.
• Participate in company training programs and demonstrate excellent oral and written communication skills.
• Assist with quality assurance reports and instruct customers on proper equipment use.
• Strictly adhere to all company policies and procedures.
• Perform scheduled hours, staggered shifts, and any required duties at other company locations.
• May perform additional duties as assigned by supervisor.
• Continuously develop knowledge and skills related to the position.

• Medical insurance – multiple plans to choose from
• Dental & Vision insurance
• Short Term Disability & Long Term Disability options
• Life insurance
• Generous PTO plan
• Paid holidays
• 401(k) and 401(k) match
• Competitive pay

• High School Diploma or equivalent
• Previous experience in a clerical or customer service environment
• Knowledge of Microsoft Office (Word, Excel)
• Proficient general office skills (typing, computer, fax, filing, multiple phone lines)
• Neat personal appearance with pleasing manner and interpersonal skills
• Strong communication skills with capacity to make independent decisions
• Experience with Medicare/Medicaid and insurance billing, bookkeeping or medical office preferred

As designated by management, include company in-services and off‑site training programs as appropriate to industry and position.

Non‑Exempt

None

Entry level

Full‑time

Other

Hospitals and Health Care