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Senior Customer Experience & Issue Resolution Specialist

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: Apple
Full Time position
Listed on 2026-10-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 23419 - 31684 USD Yearly USD 23419.00 31684.00 YEAR
Job Description & How to Apply Below

Apple in Springfield, USA, is seeking a Senior Customer Service Specialist for the EMEIA Retail online group. The role focuses on inbound income support and order management, handling customer issues from frontline service teams.

Ideal candidates communicate in German and English, bring strong written and verbal skills, and can resolve complex problems. This on-site position emphasizes attention to detail, adaptability, and teamwork in a fast-paced environment.

This role, Senior Customer Experience & Issue Resolution Specialist at Apple, could be your next career step.

Our group is growing, and we are hiring a Senior Customer Experience & Issue Resolution Specialist in Springfield, IL, United States.

This opportunity is for the Senior Customer Experience & Issue Resolution Specialist role at Apple.

We are seeking a motivated Senior Customer Experience & Issue Resolution Specialist to join Apple in Springfield, IL, United States.

Position Requirements
10+ Years work experience
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