Visitor Services Associate

Working Title: Visitor Services Associate

Job Requisition : 58672
Opening Date: 10/05/2026
Closing Date: 10/20/2026
Agency: Department of Natural Resources
Class

Title:

MUSEUM TECHNICIAN I - 83449
Skill Option:None
Bilingual Option:None
Salary: Anticipated Starting Salary: $4,922 a month;
Full Salary: $4,922-$6,762 a month
Job Type: Salaried
Category:Full Time
Number of Vacancies: 2
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code: N/A
Work Hours: See Footer
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter

Location:

502 S Spring St, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: Vicky Fowler, Vicky.

Fowler,

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Under supervision, our Visitor Services Associates work with the public and are usually the first and last staff with whom our visitors interact. They extend a courteous and friendly greeting to visitors upon their arrival; process admissions for the general public, tour groups, and special events; orient visitors to the Museum; provide information on a wide range of topics related to their visit to the Museum;

and make suitable recommendations to tourists on other local historic sites, venues, and businesses;

Additional duties include:
Assist with educational and audience engagement programming;
Ensure safety and security throughout the Museum;
Route telephone calls and inquiries to appropriate staff;
Serve as point of contact for outside deliveries to the Museum; and Assist with coordination and training of volunteers and interns.

Museum staff are impelled to engage in a regular cycle of professional development to maintain competence and currency in their areas of expertise or responsibility; and participate in relevant professional organizations. This position may occasionally travel locally, regionally, or statewide to participate in professional development, outreach events, and for general operational needs of their work site.

Each staff member is expected to create work that is visible to the residents of Illinois; work in a team environment across geographic locations and disciplines; perform at a level that reflects national standards and best practices of an accredited museum and brings state, national, and/or international recognition to the Museum; follow all relevant state and federal laws; and abide by professional museum ethics.

• Serves as an ambassador for ISM with the public.
• Assists with…