Software Support Specialist - Customer Care
Listed on 2026-10-17
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Red Sail Technologies, LLC in Oakbrook, IL, seeks a Software Support Tier I to be the first point of contact for customer calls about the company''s software and hardware. You will listen actively, de-escalate tense conversations, and resolve issues to boost customer satisfaction, especially when pharmacies seek help for their customers.
Responsibilities include responding to questions by phone and email, guiding users through diagnostics, documenting interactions in the ticketing system, and
As a Software Support Specialist I
- Customer Care, you will play an important part at Red Sail Technologies, LLC in Springfield, IL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Software Support Specialist I
- Customer Care role in the description above.
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