Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Start Your Career in Banking. Build Skills for Your Future.

Are you someone who enjoys working with people, takes pride in providing excellent customer service, and has an eye for detail? Are you ready to take your customer service experience into a more professional environment with opportunities to learn and grow?

Security Bank is looking for a friendly, polished, dependable, and detail-oriented individual to join our team as a Customer Service Representative (CSR).

You don't need previous banking experience to succeed in this role.

We are interested in individuals with strong customer service skills, cash-handling experience, a professional demeanor, and a willingness to learn. Whether your background is in retail, hospitality, restaurants, customer service, or another fast-paced environment, this could be an excellent opportunity to bring your experience into the banking industry.

As a Customer Service Representative, you will be one of the primary faces of Security Bank. You'll welcome customers, assist with everyday banking needs, handle financial transactions, and help create the positive, professional experience our customers expect.

What You'll Do:

Provide an Exceptional Customer Experience

• Welcome customers and provide friendly, professional, and personalized service.
• Assist customers with everyday banking needs, questions, and transactions.
• Build positive relationships by listening, identifying customer needs, and providing appropriate solutions.
• Handle customer concerns with patience, professionalism, and good judgment.
• Maintain a professional and approachable presence while representing Security Bank in the community.

Process Banking Transactions Accurately

• Process customer deposits, withdrawals, transfers, loan payments, and other routine banking transactions.
• Receive, count, verify, and balance cash accurately.
• Issue cashier's checks, money orders, and other negotiable items.
• Maintain an accurate cash drawer and complete daily balancing procedures.
• Process transactions using the Bank's teller capture and other banking systems.
• Assist customers with safe deposit box access and routine account maintenance.

Build Customer Relationships

• Learn about Security Bank's products and services to better assist customers.
• Recognize opportunities to help customers with additional banking needs and make appropriate referrals.
• Introduce customers to other bank professionals when their needs require additional assistance.
• Support branch goals through excellent service, relationship-building, and meaningful customer interactions.

Support Branch Operations & Security

• Follow established banking procedures, security protocols, and regulatory requirements.
• Maintain accurate customer records, signature cards, and other account documentation.
• Assist with ATM balancing and maintenance.
• Recognize and report potential fraud, suspicious activity, identity theft, and other unusual customer activity.
• Protect confidential customer information and maintain the security of the Bank's systems and processes.

What We're Looking For:

We believe great bankers can come from a variety of professional backgrounds. The right person will bring a strong foundation in customer service, professionalism, and accuracy, along with the desire to learn a new industry.

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• A professional, polished, and approachable demeanor.
• Strong attention to detail and the ability to handle transactions accurately.
• Basic computer skills and the ability to learn new software and technology.
• Dependability, sound judgment, and the ability to maintain confidentiality.
• The ability to work effectively in a fast-paced environment while balancing customer needs and daily responsibilities.

Preferred Qualifications:

• Previous cash-handling experience, including balancing a cash drawer or reconciling transactions.
• Experience in retail, hospitality, restaurant service, financial services, or another customer-facing environment.
• Previous banking or teller experience.
• Experience identifying customer needs and making product or service recommendations.

Previous banking experience is not required.

We are willing to train the right candidate who demonstrates professionalism, excellent customer service, accuracy, and a strong work ethic.

Is This Opportunity Right for…