Training Specialist

Corpay is currently looking to hire a Training Specialist on a permanent basis within our TA Connections division. This position falls under our Lodgings line of business and is based in either our Schaumburg, IL or Lexington, KY office. In this role you will play a vital role in developing and delivering training programs for our Airline Operations agents who provide crew accommodations for TA Connections’ clients.

This position is responsible for structuring the training curriculum, creating comprehensive training materials, user guides, and facilitating both new hire and ongoing training sessions. Other responsibilities include keeping training records, assessing trainees’ learning outcomes and addressing post-training inquiries. You will report into the Training Manager and collaborate with other teams within the division.

As a Training Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

• Conducting training initiatives for new hires and current agents that work with TA Connections.
• Coordinating and managing training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner.
• Leading and motivating trainees during sessions, providing actionable performance and behavioural feedback.
• Being able to occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially international.
• Monitoring trainees’ progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management.
• Developing and maintain comprehensive training materials, user guides, and methodologies to effectively support users in collaboration with Ops Supervisors and Managers.
• Assisting in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes.
• Establishing a training structure that includes, but not limited to:
  Syllabus, Class Schedule, Classroom, equipment and keeping records of attendance and performance.
• Improving learning material continuously and the e-Learning platform for new hires and recurrent training, adhering to company standards.
• Ability to adapt to both virtual and in-person training environments as required.
• Serving as a Subject Matter Expert (SME) of TA Connections’ technology applications providing insights on features, processes, and their impact on the airline’s and vendor’s configurations, processes and customer service agent’s activities.
• Collecting and analyzing information on both airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies.
• Staying current with industry trends by actively participating in training updates for self-development and adapting materials to reflect changes in the work environment.

• Must have 1+ years training or equivalent experience.
• 1+ years working in an operational customer service environment (airline/hotel industry experience a plus).
• Proficient with Word, Excel, PowerPoint, and Outlook.

• Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities.

• Attention to detail and a desire and ability to deliver a polished product.

• Ability to work independently and as a contributing team member.

• Excellent organizational skills and communication skills (written, verbal and interpersonal).

• Bachelor’s degree.
• Excellent coaching skills.
• Self-starter with an innovative approach to designing solutions.
• Experience with creating presentations, using MS PowerPoint and other presentation tools.
• Experience in creating online learning a…