Associate Team Leader

Overview

Associate Team Leader at H&R Block. You will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. The role begins with a flexible part-time schedule in late fall as you ramp up for the busy tax season and transitions to a full-time schedule from January through April.

Location:

Springfield, IL.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on time, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Support the office by serving as onsite point of contact for associates and clients, ensuring quality service and operational execution.
• Ability to manage schedules, deadlines, and escalate issues to leadership as necessary.
• Strong customer service orientation and communication skills.
• Experience supervising or managing people is a plus.
• Flexible schedule around 40 hours per week based on business needs.
• High school diploma or equivalent (or higher).

• Prior experience in customer service or similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401(k), Employee Stock Purchase Plan.
• Access to Benefit information and programs as described by HR Block.

Pay range: $11.00 - $29.00 per hour. Local minimum wage laws apply. Eligible for incentive plans where applicable. This information is posted to provide applicants with potential earnings; actual pay depends on experience, education, and location.

Sponsored Job

Location:

Springfield, IL