Collections Tax Specialist Trainee; Revenue TAX Specialist Trainee UMP

Job Requisition :52016
Closing Date: 12/26/2025; 11:59pm
Agency:Department of Revenue
Class

Title:

REVENUE TAX SPECIALIST TRAINEE - 38575
Skill Option:UMP DUAL - Combination of Certificate and Credential
Bilingual Option:None
Salary: $4,258-$5,680/monthly (Anticipated Salary for Non-State $4,258)
Job Type: Salaried
Category:Full Time
County:Sangamon
Number of Vacancies: 30
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you are looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring thirty (30) Collections Tax Specialist Trainees (Revenue Tax Specialist Trainees) for our Springfield Collection Enforcement Division. In these positions you will be trained on how to assist taxpayers and their representatives with delinquent tax issues on the phone and in person, learn the current Illinois tax laws, and be given the tools to effectively communicate with taxpayers to bring them into compliance.

If you have completed 4 years of college or have four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue and have a desire to learn and help others, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

• Under immediate supervision, receives six to twelve months of closely supervised instruction and on-the-job training, accepting and completing assignments of increasing difficulty for the purpose of gaining experience and developing skills that allow the trainee to collect delinquent tax liabilities and returns, interprets tax laws, assist taxpayers by telephone, correspondence, or in person, adjust accounts, register taxpayers, compute penalty and interest, and other routine and recurring functions relative to tax collecting and processing of work.
• Completes classroom training which includes indoctrination and instructions in current Illinois State tax laws, rules and regulations, Program Area workflow and work procedures, collection techniques, including commonly used terminology, acronym, and utilization of various tax related forms and documents.
• Receives training in the performance of all phases of the manual and the automated collection process, account adjustment and billing, taxpayer registration, and taxpayer information.
• Receives training related to communication skills, business writing, telephone…