Accessibility Specialist

Provides information, assistance, advocacy, and specialized community relations by processing complaints; providing and gathering information; conducting research, investigations, and compliance reviews; preparing reports; serving as a resource; and interacting with various parties.

Obtains information by contacting witnesses, attorneys, claimants, and others; developing questions; reviewing files and documents; and performing access audits.

Provides information by answering questions and requests; serving as a resource in areas of general and/or specialized knowledge; attending meetings; and assisting in the preparation of public education materials.

Resolves complaints by reviewing files; preparing reports; analyzing data; contacting involved parties; preparing documents, correspondence, and memos.

Prepares reports by collecting, analyzing, and summarizing information.

Resolves administrative problems by coordinating preparation of reports; analyzing data; identifying solutions; identifying deficiencies; explaining remedies through correspondence and written instructions; determining jurisdiction; and reviewing additional submissions or materials for compliance.

Recommends litigation/investigation by exhausting avenues for voluntary compliance; analyzing and evaluating evidence; keeping abreast of trends; and maintaining historical context.

Ensures compliance with legal requirements by reviewing and evaluating documentation; enforcing adherence to requirements; and studying legislation/rules.

Provides settlement recommendations by reviewing complaints; analyzing programs and services; verifying documentation; and studying performance and compliance requirements.

Maintains professional and technical knowledge by attending workshops and seminars; reviewing relevant publications.

Contributes to team efforts by accomplishing related results in a cooperative and collaborative manner.

• Bachelor’s Degree in social services, legal studies, public administration, or related field.
• Two years of professional work experience; advanced education or training may substitute for work experience.
• Extensive social service experience may substitute for formal college training.
• Working knowledge of disability rights issues, laws, and rules.
• Ability to analyze and apply codes and standards.
• Effective communication skills and ability to provide advocacy assistance.
• Attendance is an essential function of this position.
• Ability to maintain satisfactory working relationships with others and the public.

Position requires in-office attendance.