Patient Financial Services Rep

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type:
On-site

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers’ eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Job Description:

High School or GED equivalent required.

• One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
• Previous experience as a collector is highly desirable.

• Experience with Microsoft Office products such as Word and Excel preferred.
• Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
• Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
• Ability to multi-task while working on multiple responsibilities simultaneously.
• Ability to work successful with internal customers and external customers.
• Highly-developed critical thinking and problem solving-ability to work through complex situations.
• Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
• Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.

$17.14 - $26.56

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at (Use the "Apply for this Job" box below)./

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact  Requests will be handled confidentially.