Medical Office Coordinator

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The primary function of this role is to supervise Medical Office series staff in the front desk/call center locations of the department. This position is responsible for the courteous, accurate and efficient operation of the reception/call center area(s). This role also performs a range of both patient-related support functions and non-medical support services in an assigned healthcare unit or other healthcare facility providing patient services.

Employees in this role apply expert knowledge of policies and procedures regarding patient registration, scheduling, insurance, billing and account maintenance, and collections. They serve as an essential link between non-clinic and clinic staff within the assigned department by ensuring all Medical Office series staff are performing all job expectations and responsibilities, while maintaining professionalism and work excellence.

* This position is ON SITE only*

• Establishes daily priorities in the clinics according to workload and patient volume.
• Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high-quality functioning/operations.
• Ensures the efficient and timely performance of staff; assigning, directing, and evaluating their work.
• Approves schedule changes, absence requests, performance evaluations, interviews, hires, terminations, and implements corrective action as needed.
• Tracks attendance occurrences for MO Series staff.
• Coordinate staff for breaks, lunch hours, and work schedules to ensure proper coverage.
• Orients and trains staff.
• Monitors the quality of work and services with regard to accuracy and performance improvement.
• Ensures implementation of departmental rules, policies, and procedures; recommends revisions.
• Serves as liaison within the assigned department to other Departments within SIU Medicine.
• Counsels and provides personal assistance to patients regarding account status, financial policies, and procedures.
• Handles escalated calls and situations with patients and staff.
• Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care.
• Keeps physicians abreast of special problems or needs of the patients.
• Updates provider templates and schedules as needed.
• Provides justification and estimates for the use of budgeted funds.
• Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff, and providers.
• Collaborates with departmental and SIU leaders and colleagues throughout SIU.
• Attends departmental meetings as needed.
• Performs regular and consistent check-ins and meetings with assigned team; both individually and as a group.
• Attends and completes any required training or ongoing education.
• Maintains frequent communication with department Administrator to address concerns and recommends follow up actions or solutions.
• Ensures clinic areas are organized, clean, neat, and professional.
• Ensures excellent public relations by all employees in the clinics.
• Ensures patients’ needs are met and treated with respect.
• Ensures clinic office equipment and systems are functioning properly and orders repairs as needed.
• Handles and/or directs business correspondence for clinics.

• Registers and enters patient registration into the computerized patient care system following established policies and procedures.
• Review patient demographic and insurance information, checking insurance eligibility, review for any necessary referral or authorization information within the computerized patient care system.
• Coordinates patients' appointment schedules…