Housekeeper, Hospitality ​/ Hotel ​/ Catering

The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely
• Maintain cleanliness of hallways and common areas as assigned.
• Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests.
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
• Report any maintenance issues or needs to the Supervisor.
• Stock and maintain housekeeping carts and linen storage rooms.
• Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered.
• Respond promptly to guest complaints or special requests, ensuring guest satisfaction.
• Follow proper procedures for entering guest rooms, ensuring guest privacy and security.
• Greet guests with a smile, make eye contact, and offer friendly assistance when interacting.
• Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items.
• Be knowledgeable of policies regarding emergency procedures and blood borne pathogen protocols.
• Communicate effectively with coworkers and other departments, contributing to a supportive work environment.

• Education:
  
  High School diploma or equivalent preferred.
• Experience:
  
  No prior experience required; hospitality experience is a plus.
• Basic communication skills, both verbal and written.
• Must be able to stand and exert well‑paced mobility for up to 8 hours.
• Must be able to lift up to 30bs on a regular and continuing basis.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must maintain a neat, clean, and well‑groomed appearance according to company standards.
• Flexibility to work varying schedules, including nights, weekends, and holidays.