Human Resource Service Center Specialist

Human Resource Service Center Specialist

Be among the first 25 applicants. Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. We work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. We are investing in an inclusive, respectful, engaging, and rewarding culture for all team members.

• Researches and resolves inquiries submitted to the HCM Case Management system, providing timely responses.
• Liaises within HR and with other departments to collect necessary information for accurate, detailed responses to submitted requests.
• Manages the case management escalation process and ensures SLAs are met.
• Handles tasks routed through Workday Inbox in a timely manner.
• Recommends process/customer service improvements and solicits feedback to identify overall needs of system users.
• Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations (benefits, compensation, performance management). May administer other HR systems used for timekeeping, performance, and training management.
• Conducts tier‑1 troubleshooting and review of team member records in the HCM system to assist in answering inquiries.
• Schedules and generates custom reports as needed for stakeholders, including governmental and compliance reporting (OSHA, AAP, Safe Harbor, etc.).
• Develops and maintains HR Articles to proactively deflect cases and provide valuable resources for team members.
• Establishes and maintains up‑to‑date functional departmental documentation and SOPs for HR Operations internal processes and manager/team member job aids.
• Assists HR Operations team members with projects as needed, including administrative support, new functionality, and configuration testing.
• Actively participates in Workday Community, regional user groups, and other forums to stay current with technology changes.

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline preferred; or a High School Diploma, GED, or Associate’s degree combined with three years of customer‑service and HR support experience preferred.
• 1 or more years of Human Resources service‑center or customer‑service experience, providing first‑level employee support.
• 1 or more years of direct experience transacting in HR systems such as Workday, People Soft, etc., and first‑level support activities.

• Knowledge of confidentiality requirements associated with the practice of Human Resources.
• Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc.
• Solid understanding of HR business processes, HR data, HR systems, and their interdependencies.
• Strong analytical and problem‑solving skills with proven experience in solving problems and identifying recommended solutions.
• Ability to quickly learn new systems, processes, and technology.
• Intermediate proficiency in Microsoft Excel.
• Positive, service‑oriented attitude with excellent follow‑through on issues.
• Ability to work in a challenging business environment, demonstrating flexibility by managing numerous priorities.
• Results oriented, highly motivated, able to complete assignments in a timely and accurate manner.
• Ability to document processes and create end‑user training guides.
• Excellent written and verbal communication skills.
• Ability to establish working relationships with team members at all levels in the organization.
• Ability to effectively manage confidential information.
• Ability to work independently without supervision and work well in a team environment.

• None – minimal travel if required.

• Previous Workday experience.
• Previous HR Service Center experience.

$23.72 - $39.51

• Medical, Dental & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlex Pay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.