Information Systems Specialist - ServiceNow

Office

Office of the Illinois Secretary of State

Alexi Giannoulias

Information Systems Specialist I – Service Now

Division: Governance & Business Management

Union: IFT

Location: 501 S Second St, Springfield, IL – Sangamon County

Salary: Range $5,761 to $10,719 – commensurate with experience

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Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Plans, organizes, and evaluates the activities of managing and maintaining the Service Now platform for the Office of the Secretary of State. Collects requirements, builds user stories, works user stories in a Structures Agile Framework (SAFe), coordinating change and release of new functionality onto the platform. Performs duties across the Service Now platform involving, Configuration, User Management, Incident, Problem, and Change Management, Maintenance and Upgrades, and the maintenance of Integrations, Data Quality, as well as Security and Compliance with Service Now Platform governance and procedures.

• Through direction of the Service Now Platform Architect and Service Now Platform Governance sets up and configures Service Now applications and modules according to business requirements. This includes developing and configuring applications, UI policies, business rules, workflows, and more.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance resolves incidents related to Service Now functionality and performance. Investigating and diagnosing problems, managing changes to the platform, and ensuring minimal disruption to service.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance manages user accounts, including creating, updating, deactivating accounts as necessary. Assigning roles and permissions to ensure appropriate access levels.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance performs regular maintenance tasks such as system backups, performance tuning, and monitoring. Planning and implementing upgrades to Service Now releases.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance configures and maintains integrations with other systems and third‑party applications. Manages REST/SOAP/API integrations for secure and efficient data exchanges.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance ensures data integrity by managing data imports, exports, and transformations. Develops and manages reports and dashboards to provide insights into platform performance and usage.
• Through direction of the Service Now Platform Architect and Service Now Platform Governance implements and enforces security and policies to protect sensitive data and ensure compliance with regulations.
• Submits monthly status reports of accomplishments and progress to the Platform Architect.
• Performs other duties as required or assigned.

Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management.

• Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.
• Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
• Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
• Requires working knowledge of the methods, procedures, and…