ServiceNow Administrator​/Developer

Service Now Administrator/Developer

The Service Now Administrator/Developer will perform configuration, development, support, and maintenance of the SNOW instances.

Responsibilities will include the ability to effectively collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment. They will automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management. The SNOW Administrator/Developer will possess the ability to design, develop, and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.

• Active TS/SCI Clearance with the ability to obtain and maintain a CI Poly
• Bachelor's degree from an accredited University; OR
  • One or more SNOW certifications, such as Certified Systems Administrator, Certified Applications Specialist, Certified Applications Developer
• 5 years of direct experience with the Service Now platform as an administrator/developer
• Proficiency in gathering requirements, database design schemas, and data modeling
• Possess Service Now Certified Systems Administrator Certification
• Experience customizing or developing reports from data residing in relational databases.
• Experience customizing or developing dashboards and charts from data source(s)
• Shall be familiar with Web technologies such as JavaScript, HTML, XML, and CSS
• Excellent knowledge of Service Now best practices and ongoing knowledge of latest Service Now features
• Familiar with the NOW platform's APIs and Integrations
• Strong knowledge of and experience in Service Now core architecture and applications to include Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO
• Strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements
• Proven experience training users on customizations and processes
• Proven experience with process and solution integration, workflow, design/configuration, and reporting
• CSWF:
  Specialty Area Framework Category:
  Securely Provision;
  Proficiency Level: Intermediate

• 8 years of direct experience with the Service Now platform as an administrator/developer
• Advance Service Now certifications
• Experience with Agile software development
• ITILv4 Intermediate certification(s)
• Proficiency with Microsoft Office Suite and Share Point

For more than 20 years, New Gen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.

Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ