Computer Support Specialist; Information Services Specialist II, Opt. C

Computer Support Specialist (Information Services Specialist II, Opt.

C)

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C) role at Illinois Department of Innovation & Technology (DoIT)

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Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates for a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Specialist requiring enthusiastic customer service skills and strong technical skills. In this role you will image computers, prepare equipment for deployments, and perform computer installations.

Additionally, you will participate with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems and assist higher level staff in conducting training sessions for end users and staff. If you possess these knowledge, skills, abilities, and experience, we invite you to apply for this position with DoIT!

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10-25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre‑tax programs
  -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link:
https://www
2.illinois.gov/cms/benefits/Pages/default.aspx
.

• Under general supervision, serves as a Computer Support Specialist for DoIT, performing technical work of an intermediate level of difficulty in Client Services and providing technical support and assistance to end users of multiple State of Illinois agencies, boards, and commissions, including participating with senior analysts in the configuration of personal computing devices.
• Provides intermediate level on‑site and remote troubleshooting and support services for agency computer customers and equipment, including providing accurate and high quality resolutions to users reported problems with computer hardware, software and related peripherals or services on a statewide basis.
• Transfers equipment from DoIT warehouse to staging operations area for imaging, validates equipment received against Service Now documents, and documents receipt of equipment in designated site logs.
• Participates with senior analysts in the configuration, testing, installation, documentation, and maintenance of desktop/laptop systems and related peripheral systems to ensure configurations comply with agency security considerations, performance requirements, and established standards.
• Assists higher level staff in conducting training sessions for end users and staff and evaluates the training sessions.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields.
• Requires one (1) year of Client Services or related Information Technology experience.

• Requires one (1) year of professional experience providing technical support and troubleshooting for Microsoft Windows…