Computer Support Specialist; Information Services Specialist II, Opt. C

Computer Support Specialist (Information Services Specialist II, Opt.

C)

Join to apply for the Computer Support Specialist (Information Services Specialist II, Opt.

C) role at State of Illinois
.

Job

Requisition
Posting Date: 12/17/2025
Closing Date: 01/02/2026
Agency:
Department of Innovation and Technology
Class

Title:

INFORMATION SERV SPECIALIST II - 21162
Skill Option:
Client Services - Information Technology
Bilingual Option:
None
Salary:
Anticipated starting salary: $6,242 monthly;
Full range: $6,242-$9,021 monthly
Job Type: Salaried
Category:
Full Time
County:
Sangamon

Number of Vacancies : 2
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
None
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
Applications are submitted electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Specialist requiring enthusiastic customer service skills and strong technical skills. In this role you will image computers, prepare equipment for deployments, and perform computer installations.

In addition, you will participate with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems and assist higher level staff in conducting training sessions for end users and staff. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!
As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10-25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program - voluntary supplemental retirement plan.
• Optional pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

• Under general supervision, serves as a Computer Support Specialist for the Department of Innovation & Technology (DoIT), performing technical work of an intermediate level of difficulty in Client Services and providing technical support and assistance to end users of multiple State of Illinois agencies, boards, and commissions, including participating with senior analysts in the configuration of personal computing devices.
• Provides intermediate level on-site and remote troubleshooting and support services for agency computer customers and equipment, including providing accurate and quality resolutions to users reported problems with computer hardware, software and related peripherals or services on a statewide basis.
• Transfers equipment from DoIT warehouse to staging operations area for imaging, validates equipment received against Service Now documents, and documents receipt of equipment in designated site logs.
• Participates with senior analysts in the configuration, testing, installation, documentation, and maintenance of desktop/laptop systems and related peripheral systems to ensure configurations comply with agency security considerations, performance requirements, and established standards.
• Assists higher level staff in conducting training sessions for end users and staff and evaluates the training sessions.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.