Sr ServiceNow Administrator

DivIHN (pronounced divine) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward‑thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have trusted us to help build their teams with exceptional temporary and permanent talent.

Please apply or call one of us to learn more.

Sr Service Now Administrator

Remote for initial 3‑4 months; later candidate must be willing to relocate/work onsite in Springfield, IL.

5 months with possible conversion to full time / Contract to Hire.

Only W2 candidates are eligible for this position. Third‑party or C2C candidates will not be considered.

As a Senior Service Now Administrator/CMDB Admin, you will play a critical role in supporting and enhancing our Service Now environment. You will implement, configure, and maintain the platform, working closely with IT and business stakeholders to develop strategies that improve service management processes and leverage the full capabilities of Service Now.

• Lead the administration and configuration of the Service Now platform, focusing on CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management modules.
• Develop, configure, and manage the CMDB to ensure an accurate representation of the IT infrastructure and its relationships, supporting ITSM processes.
• Implement and maintain Service Now integrations with other enterprise systems and tools.
• Design and develop custom applications, forms, workflows, interfaces, and scripts to automate and improve processes within Service Now.
• Provide expert‑level support for Service Now implementation projects, including configuration changes and maintenance activities.
• Collaborate with IT and business teams to translate business requirements into technical solutions within Service Now.
• Ensure the stability, integrity, and efficient operation of the Service Now platform that supports core organizational functions.
• Conduct regular system audits to ensure data integrity and compliance with industry best practices and security standards.
• Facilitate training and develop documentation to support end‑users and internal teams.
• Stay current with the latest Service Now features and updates, evaluating and recommending enhancements to our current setup.

• Minimum of 6 years of experience in Service Now administration and configuration, with a specific focus on CMDB management.
• Certified Service Now Administrator or Service Now Implementation Specialist certifications are preferred but not required.
• Strong understanding of CMDB principles, IT infrastructure, and service modeling techniques.
• Expertise in CMDB and Asset Management Services, showcasing a deep understanding of Business Services and Configuration Item relationships.
• Excellent problem‑solving, analytical, and technical troubleshooting skills.

Bachelor’s degree in computer science, information technology, or related field or equivalent experience.

DivIHN is an equal‑opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.