Senior Analyst, Operations Strategy

Senior Analyst, Operations Strategy

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The Sr Analyst, Operations Strategy will join the Aetna Technology Strategy and Operations team. The Aetna Technology Strategy & Operations team is responsible for a broad spectrum of functions including Technology Strategy, Management Processes, Talent Operations, Communications, Colleague Engagement, Insights & Visualization, and Financial Performance for the office of the Aetna Chief Digital and Technology Officer. Your contributions will be essential in positioning CVS Health as a ‘digital first, technology forward, and data-driven’ organization.

• Support initiatives aimed at optimizing talent and vendor resources within the Aetna Technology Team.
• Assist in building and enhancing the Aetna Technology talent pipeline by promoting diverse talent strategies and coordinating hiring processes.
• Develop and deliver comprehensive analysis, metrics, and reporting materials to enable effective decision-making in support of strategic initiatives and operational goals.
• Develop innovative tooling solutions and leverage data visualization tools to communicate insights effectively.
• Integrate requests from multiple teams to provide comprehensive support for data and operational requirements, ensuring the accuracy of management insights dashboards and alignment with financial priorities throughout the year.
• Partner with the Internal Communications Lead to develop, maintain and execute a content management and maintenance plan for internal organization focused on user experience and engagement.
• Support planning and execution of internal events, such as Town Halls, Product Reviews, and Leadership Events.
• Support the implementation of strategies from the Colleague Engagement team, including maintaining communication channels and creating engaging content.
• Manage complex information, gather and analyze business intelligence, and communicate findings clearly and concisely to various stakeholders, including executive-level reporting.

• Strong analytical mindset with demonstrated critical thinking and problem-solving abilities, including the capacity to synthesize large amounts of information and identify cause-effect relationships.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly.
• Highly organized with strong project management capabilities, able to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficient in Microsoft O365 applications, particularly PowerPoint, Excel, and MS Teams, with a strong ability to leverage these tools for data analysis and reporting.
• Highly motivated and able to work independently with ability to navigate and thrive in ambiguous situations.
• Detail-oriented with a strong focus on accuracy and quality in analysis and reporting, ensuring high-quality outputs.
• Strong interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders, facilitating clear communication and teamwork.

• Understanding of technology concepts and the ability to translate complex technical jargon into clear, accessible language for non-technical stakeholders.
• Experience with data visualization tools (e.g., Tableau, Power BI, or similar) to effectively present complex data insights in a clear and compelling manner.
• Understanding of AI automation tools and techniques, with the ability to leverage these technologies to streamline processes, enhance data analysis,…