IT Support Technician

Duties May Include

• Provide technical support for software and hardware issues
• Install and configure software and hardware systems
• Maintain IT infrastructure and network systems
• Provide user support and troubleshooting assistance
• Support system administration and maintenance activities
• Document technical procedures and support activities

• 4-7 years of experience in IT support or technical support
• Bachelor's degree in Information technology, computer science or computer engineering
• Experience with software and hardware installation and configuration
• Knowledge of network systems and IT infrastructure
• Strong troubleshooting and problem-solving skills

• Experience with cloud-based systems and services
• Knowledge of cybersecurity principles and practices
• Understanding of enterprise IT management tools

• Medical, Dental & Vision Coverage – Full coverage for employees and family through Care First and VSP.
• Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.
• Paid Holidays –
  11 federal holidays observed annually.
• Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
• 401(k) Retirement Plan – Competitive plan managed through Ameritas
  .
• Professional Training – Formal training provided as required, with additional learning opportunities based on role.