ELearning Implementation Specialist

Department:
Online Programs

Reports To:

Senior Manager, College Programs

FLSA status:
Exempt, Full-Time, Remote

For more than 25 years Catharsis Productions has helped create safe and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative, accessible, and relatable programs, workshops, and consulting, we move the needle and strive for cultural change.

We are currently seeking a full-time, remote eLearning Implementation Specialist. The eLearning Implementation Specialist will assist with the administration of the day-to-day operations for the Online Programs Department. This employee is responsible for the project management, and maintenance of college and university clients on a proprietary online training platform and assisting licensed users with technical support needs.

This is a technical implementation role, not a traditional help desk position. You'll be responsible for configuring complex, multi-variable eLearning programs from the ground up—managing intricate setups where every client deployment is unique. Success requires exceptional attention to detail, strong technical problem-solving skills, and the ability to build client relationships primarily through written communication.

• Configure and deploy approximately 100 unique eLearning program setups annually, with each program containing multiple technical variables including content customization, SFTP file path configuration, roster formatting and uploads, SSO authentication and testing, and automated reporting workflows
• Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications
• Conduct quality assurance and accessibility testing on all program content and functionality
• Oversee automated reporting systems and email workflows to ensure consistent delivery
• Troubleshoot and resolve technical issues related to program setup, integration failures, and system configurations (
  
  Note:
  
  This is not end-user help desk support; you'll be solving complex technical problems related to program implementation and system integrations)
• Build and maintain strong client relationships primarily through email communication, providing clear technical explanations, proactive updates, and professional responsiveness throughout the implementation lifecycle
• Enter and verify data accurately in Salesforce CRM
• Perform other duties as assigned

• Bachelor’s degree or equivalent experience
• Minimum of 4 years of professional experience in technical implementation, system configuration, or learning technology deployment (not help desk or end-user support)
• Demonstrated experience managing complex, multi-variable technical setups where each implementation requires unique configuration
• Experience with client-facing multi-dependency technical project timelines and deliverables
• Experience in eLearning and LMS platform deployment preferred
• Experience with Articulate preferred, experience with other course authoring tools a plus
• Experience with Salesforce a plus
• Experience with Happy Fox or other tech support ticketing system a plus

To perform this job successfully, an individual must be able think critically with solid technical understanding to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learning Management Systems (LMS):…