Information Systems Technician - Business Services Office

Job Title:

Information Systems Technician I

Division:
Business Services Office

Union: IFT

Location:

501 S. 2nd St., Springfield, IL – Sangamon County

Salary:
Range from $5,369 to $10,293 – Commensurate with experience.

https://cms.illinois.gov/benefits/stateemployee.html

Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Supports the Integration Management Team within the Enterprise Applications division. Assists in the design, development, testing, and maintenance of Mule Soft‑and API‑based integrations that connect ILSOS systems. Works with team members to ensure integrations follow established standards and function reliably across environments. Collaborates closely with architecture, platform, and infrastructure teams to learn best practices and contribute to ongoing integration projects. Performs routine tasks such as troubleshooting issues, updating documentation, and completing assigned development work to support overall integration operations.

• Supports the design, development, and maintenance of enterprise integrations using Mule Soft, API‑led connectivity, Java, and related technologies. Assists in building REST APIs, data transformations, orchestration flows, and integration pipelines. Follows established architecture patterns, security guidelines, and integration standards. Helps troubleshoot issues, perform basic performance checks, and participates in root‑cause analysis under guidance from senior team members.
• Assists team members by completing assigned integration development tasks and contributing to shared project work. Participates in code reviews, follows best practices, and learns from senior engineers. Asks questions, shares findings, and supports collaborative problem‑solving within the Integration Management Team.
• Helps investigate production integration issues and works with application and infrastructure teams to assist in resolving problems. Monitors integrations for basic health indicators such as connectivity, errors, and performance alerts. Supports routine maintenance activities to ensure systems remain reliable and available.
• Works with architects, data teams, application developers, QA, and business analysts to understand integration requirements. Translates requirements into simple technical tasks with guidance from senior engineers. Communicates progress and potential issues to team leaders and project stakeholders.
• Maintains accurate documentation for APIs, integration designs, and supports procedures. Follows organizational development standards and helps identify small improvements in tools, processes, or integration workflows. Participates in modernization efforts and learns new technologies related to enterprise APIs, messaging, and integration platforms.
• Performs other duties as required or assigned.

Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

• Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
• Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
• Requires elementary knowledge of accounting and statistical theories, methods and practices.
• Requir…