Computer Support Technician; Information Services Specialist , Opt. C - UMP

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Technician assisting in providing end-user assistance with computer hardware and software issues. In this role you will perform computer installations and participate with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems.

In addition, you will assist higher level staff in conducting training sessions for end-users and staff. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10
  -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs
  -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www
2.illinois.gov/cms/benefits/Pages/default.aspx

• Under immediate supervision, serves as a Customer Support Technician for the Department of Innovation & Technology (DoIT) assisting in performing professional Client Services, such assisting and supporting end users of Microsoft Office and other applications, software, and automated equipment.
• Participates with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems, including network communication, client network configurations, routing protocols, VPNs, Internet, and computer programming and scripting.
• Performs the process of duplicating new operating system installations, including Microsoft Windows and Mac, for efficient on-site installations of large quantities of desktop/laptops statewide.
• Assists higher level staff in conducting training sessions for end users and staff, including compiling and organizing workshop materials and acquiring and maintaining all training materials in compliance with all requirements.
• Keeps abreast of new developments in the Information Technology (IT) field by continued education though online training platforms, attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, Client Services, or directly related fields.

• Requires satisfactory completion of an agency sponsored training program.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency…