Onsite Hardware Service Engineer Intern; HPC)

Hardware Service Engineer Intern This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives onfinding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor’s, Master’s, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Responsibilities:

• Perform repair and maintenance activities on HPC compute, network, and storage hardware
• Review tickets for hardware actions needed and claim for action
• Interact with ticket system to document actions taken and pass ticket to next step
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
• Perform hardware actions, e.g. component replacement from spares
• Operate hand tools and low-power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable
• Support senior team members on assigned technical projects as determined by the business unit.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Assist with maintaining and updating hardware, software, and other technical systems.
• Participate in team activities, attend team meetings, learn about project methodologies, and collaborate effectively with colleagues.
• Actively engage in learning about new technologies and methodologies relevant to work.
• Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.

Education & Experience:

• Currently pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• Familiarity with programming languages or technical tools relevant to the role.

Knowledge &

Skills:

• Knowledge of Linux
• Strong interest in high-tech HPC and a passion for learning.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Time management skills and working with strict deadlines.
• A collaborative, solution-focused mindset and overall sense of urgency.

Impact/Scope:

• University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study,…