Personal Lines Customer Service Representative
Listed on 2026-10-30
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Insurance
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Customer Service/HelpDesk
Bilingual
Benefits:
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
Join our team and build relationships—not just insurance policies.
We are looking for an experienced Personal Lines Customer Service Representative who enjoys working with people, solving problems, and being a trusted resource for clients. This is a hands‑on role for someone who is comfortable balancing customer service, new business, and day‑to‑day account servicing in a professional and friendly environment.
What You’ll Do- Answer incoming phone calls and assist clients with questions, requests, and insurance needs
- Welcome and assist walk‑in clients with a warm, professional approach
- Quote and write new personal lines business
- Service existing personal lines accounts, including policy changes, certificates, billing questions, and other client requests
- Review policies and coverage to help clients understand their insurance
- Communicate with insurance carriers to resolve issues and obtain information
- Build and maintain strong, long‑term relationships with clients
- Follow up on new business opportunities and outstanding service items
- Provide a consistently positive client experience from the first interaction through ongoing account service
- Prior personal lines insurance experience is required
- Strong knowledge of personal lines products, coverage, and terminology
- Excellent communication and customer service skills
- Ability to confidently handle both new business and existing account servicing
- Organized, dependable, and able to manage multiple priorities
- Professional, personable, and comfortable communicating with clients by phone and in person
- A team-oriented attitude and a willingness to help wherever needed
- Active insurance licensing is preferred
We believe insurance is ultimately about people and relationships
. We’re looking for someone who takes pride in helping clients, enjoys being part of a team, and wants to make a meaningful contribution rather than simply process transactions.
If you’re an experienced personal lines professional who enjoys helping people, building relationships, and doing quality work
, we’d love to hear from you.
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