Field Service Technician

Position: Field Service Technician I

B. Braun Medical, Inc. Position located in Springfield, Illinois.

Functional area:

Field Service.

Position Summary

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians.
• Builds and maintains a positive relationship with the customer.
• Manages Customer in order to meet or exceed customer expectations.
• Partners with Sales team(s) to grow business in assigned territory.
• Accurate and timely repairs of precision surgical instruments.
• Manages all on site repairs, maintenance and testing of assigned instruments and equipment
• Diagnoses errors or technical problems and determines proper solutions, therefore must have strong problem-solving skills
• Produces timely daily work orders.
• Updates customer reports as needed
• Cooperates with sales and technical teams to share information across the organization
• Comprehends customer requirements and makes appropriate recommendations
• Regular maintenance and cleaning of work area and company equipment
• Must comply with applicable ISO and FDA regulations as stated in Quality Manual
• Must embody the Company's Vision, Mission and Values
• Other duties may be assigned

Expertise:
Knowledge & Skills

• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Expertise:
Qualifications-Experience/Training/Education/Etc.

Required:

• Requires a high school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Requires clear communication to customers, colleagues and management.
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.

Physical Demands

• The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Compensation

Targeted range: $26.21-$32.77. The range provided is a reasonable estimate based on factors such as skill set, experience, training, licensure, certifications and business needs.

Additional Information

It is an essential function of this position for an employee to be present and in‑person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including hospitals, clinics, and other healthcare clinics. Many of our Healthcare Customers require outside vendors to present proof of vaccinations and immunizations, including COVID‑19 and seasonal influenza, before being granted entry.

To gain access, field sales, field service and other customer‑facing professionals are required to register with the vendor credentialing organization and undergo background checks, drug screenings and the necessary immunizations. All individuals in this position assigned to a Healthcare Customer with a COVID‑19, Influenza, Hepatitis B Virus or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers' requirements.

B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,…