Controller, Management, Hotel Management

Job Details

Job Location: 475 - Springfield Crowne Plaza - Springfield, IL 62703

Salary Range: $65,000.00 - $75,000.00 / year

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Supervises accounting staff, completes month-end closing, maintains balance sheet reconciliations, maintains & supports computer systems, trains all associates in accounting department, maintains internal audit controls, reviews daily revenue report, and tracks daily cash.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
• Assists the Controller in operating the day to day operations of the department; will supervise the department in absence of Controller.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory.
• Following instruction from the Controller, coordinate and administer an adequate plan for the control of operations. This plan would provide profit planning, sales forecasts, expense budgets, capital requirement/needs, cost standards and the necessary procedures for affecting the plan.
• Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.
• Monitor compliance with hotel and accounting policies and procedures, legal requirements and contractual obligations (including obligations under a management agreement) utilizing internal controls, auditing and security procedures to ensure deviations are brought to the attention of the Controller and appropriate regional management to protect the hotel's assets.
• Conducts disciplinary action as required for those directly supervising.
• Conduct 90 day and annual performance evaluations for the accounting staff.
• Review A/R credit applications prior to being submitted to the Controller.
• Review & approve all A/R adjustments.
• Prepare and enter monthly journal entries as well as review preliminary P&L statement for errors prior to submitting to Controller. Review corrected preliminary P&L statement with Controller. Distribute preliminary P&L to Executive Committee Members.
• Assist Controller with annual budget input and reports.

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships.
• Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.
• Makes presence known to customer at all times.
• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the…