Dealer Relations Manager

Dealer Relations Manager at S&P Global

Location: Virtual, Illinois, United States

Posted On:

Employment type: Full-time

Job : 321944

Practical professional with a comprehensive understanding of automotive dealership operations, able to travel as needed.

• Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality.
• Strategically implement processes with executive management, floor management, and other departments within the dealership.
• Responsible for day‑to‑day dealer relationship management and champion adoption and ongoing use of the company product.
• Execute launch planning, manage product implementation and deliver initial and ongoing training to dealers through regular monthly performance visits.
• Serve as first point of contact for dealership issues and follow up on escalated matters.
• Bring best practice knowledge of the product to support the company’s value proposition to its dealerships and teammates on the regional team.
• Ensure product changes, new features and releases are communicated and implemented in a timely manner.
• Cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
• Responsible for the retention of 20+ accounts.

• Bachelor’s degree in Business, Management, Marketing or related field.
• 3–5 years professional experience in sales, marketing or customer service in a luxury automotive retail environment.
• Significant experience with CRM tools and comfortable with technology.
• Excellent problem‑solving skills and ability to handle ambiguity.
• Strong oral and written communication, demonstrating business and financial acumen.
• Ability to establish rapport, develop meaningful relationships, and negotiate effectively.
• Proactively solicit feedback, ask clarifying questions and resolve issues non‑confrontationally.
• Ability to work as part of a large team and independently schedule and prioritize work.
• Regularly assess own performance and adapt work to achieve better results.
• Strong commitment to the company’s success.
• 80–100% travel within region and nationally as needed; valid driver’s license with no restrictions.

• Health & Wellness coverage.
• Generous time off.
• Learning & development resources.
• Competitive pay and retirement planning.
• Family friendly perks.
• Retail discounts and referral incentives.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered. If you need an accommodation during the application process due to a disability, please email