Global Operations Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

• The Global Operations Manager is charged with making sure Amex GBT achieves high quality of service, owns & meets the pre‑agreed business plan deliverables and ensures key operational performance metrics are met.
• The Global Operations Manager is in charge of liaising with the consulting team, to make sure deliveries go as planned, and monitors the savings guarantee is in line with the contract. This requires a daily monitoring of traveller care production, to track all savings offered by Amex GBT to the customer.
• Overall, the Global Operations Manager will be accountable for the success of the program and will be in charge to have different lines of business work together with a customer focus approach.
• Single senior management point of contact for the Travel Manager
• Be the senior management point person for Amex GBT internally and take accountability to remedy any service failures.
• Leads the automation effort with technology & operational teams, to increase Amex GBT’s efficiency
• Ensures consistent communication across all markets & teams
• Ensure BCP, audit and compliance requirements are met
• Manage the overall customer experience and liaise with Quality Teams to understand root cause of issues and complaints and drive improvements

• 5+ years of operations and / or account management experience
• Extensive client facing experience
• Broad and deep knowledge of complex global Travel Service Delivery operations & processes
• Strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk.
• Excellent interpersonal skills including written & oral communication skills
• Strong project management skills with the ability to manage multiple global projects simultaneously
• Strong influencing skills internally & externally
• A campaigning and inclusive style of leadership supported by clear understandable strategies with a strong focus on results.
• Highly credible people leader able to effectively manage and grow in a matrix management structure.
• Good stakeholder management skills.
• Excellent communications skills
• Ability to work in a fast‑paced environment

United States

The US national base salary range for this position is from $88,200.00 - $. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document.

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to…