Program Manager; NOC​/SOC; Top Secret

Position: Program Manager (NOC/SOC) - Top Secret
Req  DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Program Manager (NOC/SOC) - Top Secret to join our team in Springfield, Virginia (US-VA), United States (US).

Job Summary:

NTT DATA Federal Services is seeking an accomplished Program Manager (PM) to lead delivery of a large Federal program. As the senior contractor delivery leader and primary customer interface, the PM will be accountable for staffing, service performance, financial execution, risk, and customer confidence across the IDIQ and awarded task orders. This role requires demonstrated ownership of complex cybersecurity operations and the ability to lead technical and management teams through service disruptions, staffing challenges, and operational change.

Successful candidates will bring specific examples of programs they led, decisions they owned, and measurable improvements they delivered.

Job Duties:

Own integrated delivery across cybersecurity, network, cloud/platform, service management, field support, and related work streams supporting a Network Operations and Security Center (NOSC). Translate task order requirements into accountable leads, staffing plans, milestones, and measurable service outcomes

Lead the Deputy Program Manager, technical leads, and subcontractors. Establish decision authority, operating rhythms, and escalation paths; address underperformance and hold teams accountable for corrective actions and results.

Maintain reliable 24x7x365 service coverage. Anticipate clearance, onboarding, vacancy, retention, and surge needs; resolve staffing gaps before they affect mission support.

Own customer communications and executive reviews. Present service health, risks, financial status, and decisions needed with clear recommendations; raise delivery threats early and follow commitments through closure.

Oversee major incident and outage escalations with Government and technical leaders. Coordinate resources, customer updates, service restoration, and root cause follow-through while respecting Government technical authorities.

Manage budgets, labor utilization, forecasts, funding status, invoices, and subcontractor performance across task orders. Identify cost or schedule variance early and execute recovery plans.

Lead transition-in, knowledge transfer, readiness validation, and stabilization without disrupting operations. Maintain business continuity, disaster recovery, and surge readiness.

Use service levels, incident trends, staffing data, and quality reviews to drive improvements in response, restoration, repeat incidents, and service maturity. Produce timely, accurate progress and financial reports.

Work primarily onsite at agency facilities, with travel to supported locations as needed. Be available for management escalations outside normal business hours when mission conditions require it.

Basic Qualifications:

Minimum 10 years of cybersecurity management experience managing contracts or programs of similar size, scope, and complexity, including relevant experience overseeing both technical and management teams.

Minimum 1 year of experience as a PM or comparable delivery leader for a complex cybersecurity operations program involving multiple technical teams and subcontractors of at least 50 FTEs in size. Experience must include staffing, service performance, customer commitments, and financial execution.

Minimum 1 year of experience leading continuous or 24x7 mission-critical operations and coordinating management response to significant security incidents, outages, or service degradation.

Current Project Management Professional (PMP) certification and current Certified Information Systems Security Professional (CISSP) certification. Active Top Secret clearance and ability to obtain and maintain SCI access and required DHS suitability approvals.

Preferred Qualifications:

Experience leading DHS, or comparable Federal enterprise cybersecurity and network operations programs supporting multiple customer organizations or classified environments.

Experience managing an IDIQ with multiple task orders, competing priorities, variable demand, and geographically distributed delivery teams.

Experience applying ITIL-based service management, NIST cybersecurity practices, service catalogs, operational dashboards, and structured continuous improvement.

Demonstrated improvements in service-level…