Food Service Manager

** Additional Considerations (if any):****
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Food Service Manager
** Department:
** Market Grille
** FLSA**:
Exempt
** General Function**:

Provides prompt, efficient and friendly customer service. Assists food service department managers to present the freshest most innovative and best quality products at a competitive retail price to customers.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you:
Market Grille Department Manager;
Mia Italian Department Manager;
Hy-Chi Department Manager;
Service Managers;
Chefs;
Market Grille Service Staff;
Night food service employees
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)
* escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + Performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Reviews daily production list with department employees and assigns tasks for completion.
* Ensures food display case product is rotated and replenished.
* Scans the kitchen area for items and areas that need to be addressed (e.g. Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.
* Ensures the proper amount of staff in the kitchen department to handle customer needs.
* Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.
* Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.
* Work with chefs and other personnel to plan menus that are flavorful and popular with customers.
* Work with chefs for efficient provisioning and purchasing of supplies.
* Estimate food and beverage costs.
* Supervise portion control and quantities of preparation to minimize waste.
* Perform frequent checks to ensure consistent high quality of preparation and service.
* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
* Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
* Monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
* Investigate and resolve complaints concerning food quality and service.
* Arrange for maintenance and repair of equipment and other services.
* Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
* Figures retail pricing and ensure correct pricing.
* Direct hiring, training, and scheduling of food service personnel.
* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
* Follows all food safety guidelines and ensures department employees comply.
* Handles and satisfies…