Food Service Manager

Food Service Manager

Company: Hy‑Vee, Inc.

Job Title: Food Service Manager

Department: Market Grille

FLSA Status: Exempt

Provides prompt, efficient and friendly customer service. Assists food service department managers to present the freshest most innovative and best quality products at a competitive retail price to customers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that Report to you:
Market Grille Department Manager;
Mia Italian Department Manager;
Hy‑Chi Department Manager;
Service Managers;
Chefs;
Market Grille Service Staff;
Night food service employees.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews daily production list with department employees and assigns tasks for completion.
• Ensures food display case product is rotated and replenished.
• Scans the kitchen area for items and areas that need to be addressed (e.g. coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.
• Ensures the proper amount of staff in the kitchen department to handle customer needs.
• Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.
• Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.
• Works with chefs and other personnel to plan menus that are flavorful and popular with customers.
• Works with chefs for efficient provisioning and purchasing of supplies.
• Estimates food and beverage costs.
• Supervises portion control and quantities of preparation to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Works with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Selects or creates successful menu items based on many considerations, and assigns prices based on cost analysis.
• Figures retail pricing and ensures correct pricing.
• Directs hiring, training, and scheduling of food service personnel.
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Follows all food safety guidelines and ensures department employees comply.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes supervisory duties of food service…