Springfield--Customer Service Manager

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The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager in daily operations, motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture, while providing a strong leadership presence and enforcing all company policies and procedures, including safety and security.

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs.
• Observes staff members' customer engagement and interactions, providing instructions and guidance to continually improve the customer experience.
• Demonstrates leadership by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, and demonstrating organizational skills.
• Conducts new employee orientations, trains and coaches Store Associates.
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
• Regularly communicates with the General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales.
• Regularly communicates with the General Manager and Assistant Manager to discuss strengths and opportunities of staff members.
• Provides direction, support, and ongoing feedback of overall performance to staff members.
• Assists in the hiring process to meet the business needs, actively recruiting to ensure open positions are filled.
• Ensures company standards are met for store and associate appearance.
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed.
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate.
• Willingness to participate in continued education, including product knowledge and professional development.
• Assists management team with inventory management.
• Performs all duties of a store associate while functioning as a Customer Service Manager.
• Performs all duties as directed by managers.

• Must be 21 years of age.
• 1–2 years retail management experience with supervisory and training/coaching skills.
• Full‑time employment, ability to work evenings, weekends, and holidays as scheduled; consistent and regular attendance required.
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills and communicating with confidence.
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Demonstrates strong comprehension along with excellent written and oral communication skills; ability to read small type.
• Possesses strong organizational and time‑management skills; effective ability to multitask and strong attention to detail required.
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.).
• Ability to count cash and make change accurately.
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card.
• Ability to repeatedly lift 40–50 pounds.
• Ability to stand and/or walk for extended periods of time.
• Ability to follow directions and complete assignments.
• Perform all duties as assigned by supervisors.
• Ability to repeatedly walk up and down stairs.
• Ability to work in cold areas.

* The pay range for this position is $19.00–$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority Level: Entry level.

Employment Type:

Full‑time.

Job Function:
Management and Customer Service.