Dispensary Supervisor; Adams St

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AAWH)

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Ascend Wellness Holdings (AWH) of Springfield‑Adams St, IL is looking to hire a Dispensary Supervisor!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you personable, adaptable in a fast‑paced high‑volume atmosphere, a team player or a leader? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full‑Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, apply today!

This location is under a labor union, which means wages, hours, and working conditions are subject to a collective bargaining agreement.

The Dispensary Supervisor assists with the day‑to‑day operations of the dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best‑in‑class customer service while ensuring compliance with all applicable regulations and company standards. The Dispensary Supervisor sets the standard for performance and keeps associates motivated. The role requires excellent leadership qualities and an understanding of dispensary inventory and products.

• Provide best‑in‑class customer service to customers.
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in‑depth knowledge of all products and strains in the store, as well as industry‑wide product knowledge, and train and share that knowledge with other members of the team.
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager.
• Assist all Dispensary Associates in the consultation of all customers to ensure that they are informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently.
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling.
  • Accurate use and maintenance of the POS system.
  • Accurate and timely data entry in both the POS system and inventory tracking system.
  • Assistance in verifying order deliveries for accuracy.
  • Ensure adherence to security measures and safety compliance.
  • Maintenance of an organized and clean store.
  • Management of visitor log.
  • End‑of‑day daily update emails.
  • Ensure accuracy with the vault.
• Work with the Management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations.
• Daily activities, maintenance, and data collection for any reported issues and/or complaints.
• Open and closing procedures.
• Assist with onboarding and training of new staff in partnership with the management team.

• Cannabis experience required.
• Must be at least 21 years of age.
• Strong retail math skills required.
• High school diploma or GED.
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Positive attitude, team player, and strong work ethic.
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules and procedures.
• Must be, and remain, compliant with all regulatory requirements for working in the cannabis industry.
• Must have excellent organization and time management skills.
• Must be focused, pay close attention to detail.
• Must be able to internalize training and follow instructions.
• Must be able to communicate clearly and effectively.

Ascend Wellness Holdings, Inc. ("AWH") is a vertically…