Inside Sales Specialist

Kincaid’s Is Music, Inc. is now hiring for an Inside Salesperson
. We are a musical instrument and accessory retail store (brick & mortar and online) that helps people find the instruments and accessories they need to make great music that positively impacts humans and the world.

REPORTS TO:

Director of Sales
JOB TYPE:
Full-Time Employee (40 hours a week)

LOCATION:

Mission/

Purpose:

Guide those who call, email or come into the store by pointing out relevant and timely solutions to the problems they face, as well as warning them of potential issues they may not yet see, and providing them with a way to easily and affordably navigate those challenges.

Sales being the engine that allows the entire company to run effectively, win/win situations must be found between customer and company so we can continue to help as many people as we can.

You will have three primary roles:

• Help identify the needs of our customers (potential or realized) and guide them to the solutions that work best for them
  . Whether face-to-face, over the phone, via email, chat or social media, guiding customers to the solutions for their musical problems is your top priority.
• Follow up with customers to ensure customer satisfaction while seeking referral opportunities, testimonials, and 5-star Google reviews.
• Looking for sales opportunities - proactively seeking to connect with potential customers and/or encouraging them to come in, rather than waiting for them to come to us.
• Results-Oriented – You are able to set goals, focus on the task at hand, and won’t rest until you’ve achieved them.
• Customer Centric – You focus on how we can create a world class experience for our in-store customers and improve customer satisfaction.
• Time Management - You are great at time management and know how to protect others’ time so they are able to focus on their most important tasks.
• Dependability - Not only do you come to work on time each day, but you contact our customers when you say you will and you consistently come through for your teammates.
• Persistent – You don’t take “No’s” personally, but learn from them in order to turn them into “Yes’s”.

Starting Base Pay (no experience): $31,200 / year
Commission: 10% Gross Margin of sales + multiple spiffs
Expected Income In First Year (range depends on commission): $37,000 - $55,000 / year
Benefits: Paid vacation & sick leave, Health, Dental & Vision Insurance, Life Insurance, Simple IRA w/matching contributions, Long-Term & Short-Term Disability, generous employee purchase discounts, fun and friendly work environment.

We believe in finding people that are a great match for the role they play. That’s why we’re looking for the right candidate who has the perfect combination of being driven by purpose and fueled by passion, and is open to being coached to their next level of growth.

Required:

• Have music experience in your past.
• Can stand the majority of your workday.
• You’re capable with online databases and software (we regularly use G-Suite, Active Campaign, Podium & Freshdesk).
• You are dependable and reliable in your attendance.
• Available to work 9am to 6pm EST, 4 Weekdays A Week (Mon-Fri - off on Wednesday), 9am - 1pm EST on Saturdays. (40 hours/wk)

Preferred:

• You have been a salesperson in the past.
• You were involved in school music (band and/or orchestra).
• You are a social media power-user/content creator.

Kincaid’s Is Music is the top music instrument and accessory company for school music, founded in 1955 by Bradley Kincaid. We help our customers make sure that they and their children have access to instruments that will help them learn and thrive.

We are a small-but-mighty, purpose-driven team of 19 from all over the Miami Valley and Central Ohio.

Our Core Values aren't just cool sayings... we commit to LIVE them each and every day:

• Keep It Simple
• We Love Musicians & Music Educators
• We Row Together
• Know What Others Don't, Do What Others Won't
• Make Our Own Decisions, Own Our Results
• Proudly Over communicate

Why Kincaid’s Is Music & Why Now?

• Pivotal Time: We are in a pivotal and exciting time in our company.
• Committed To Your Growth: We are committed to our team members’ growth as humans and in business so you develop into the best version of yourself.
• ‘A’ Players: Our team members enjoy working here.
• Leaders In Industry: Our company is seen among the leaders in our industry.