ServiceNow Tester

Job Title:

Service Now Tester Job Category:
Engineering Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10% Type of Travel:
Local

Join our team supporting USTRANSCOM’s Joint Transportation Management System (JTMS), a mission‑critical enterprise platform modernizing transportation, logistics, and financial operations through SAP S/4

HANA ERP integration.

We are seeking an experienced Service Now Tester to perform hands‑on functional and integration testing, while also contributing to requirements analysis, user story development, acceptance criteria, and backlog refinement for Service Now capabilities.

In this role, you will collaborate with cross‑functional teams—including developers, business analysts, product owners, and mission stakeholders—to translate business needs into testable requirements and deliver reliable, well‑defined Service Now solutions.

• Requirements Analysis:
  Gather, refine, and document business and technical requirements through stakeholder interviews, workshops, and process analysis.
• User Story Development:
  Create clear, structured user stories, acceptance criteria, and backlog items that guide Agile development teams.
• Business-to-Technical Translation:
  Convert business needs into actionable user stories and technical requirements.
• Test Development:
  Design, build, and maintain test scripts for Service Now applications, workflows, configurations, integrations, and interfaces.
• Comprehensive Testing:
  Execute functional, integration, regression, system, and end‑to‑end testing within a SAFe Agile framework.
• Service Now Validation:
  Validate forms, workflows, business rules, notifications, approvals, role/permission models, catalog items, and configured functionality.
• Integration Testing:
  Validate inbound/outbound integrations between Service Now and enterprise systems, APIs, and data interfaces.
• Defect Management:
  Log defects with reproducible steps, track issues through resolution, retest fixes, and communicate findings across development teams.
• Stakeholder
  
  Collaboration:
  
  Partner closely with developers, product owners, business analysts, and stakeholders to clarify requirements and maximize test coverage.
• Test Documentation:
  Develop and maintain test plans, test cases, test data sets, traceability matrices, and evidence following SAFe Agile standards.
• Agile Participation:
  Engage actively in sprint planning, backlog refinement, daily stand‑ups, demos, retrospectives, and other ceremonies.
• Continuous Improvement:
  Recommend enhancements to requirements development, testing processes, tools, automation, and QA practices.

• Security Clearance:
  Active Secret clearance.
• Education:
  
  Bachelor’s degree in CS, IT, IS, Business Analysis, or equivalent experience.
• Experience:
  
  Minimum 5 years in software testing.
• Experience:
  
  Minimum 3 years of hands‑on Service Now testing for large‑scale enterprise systems.
• Service Now Expertise:
  Experience testing Service Now workflows, configurations, business rules, roles/permissions, and integrations.
• Requirements Development:
  Skilled in gathering/documenting requirements and producing user stories, acceptance criteria, and backlog items.
• Agile Methodology:
  Strong understanding of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery.
• Core Competencies:
  
  Strong analytical/problem‑solving ability, excellent communication skills, able to work independently and collaboratively.

• Service Now
  
  Certifications:
  
  CSA, CAD, or similar.
• Technical
  
  Skills:
  
  Experience with Service Now CWM, ITSM, Agile Dev, test management, defect tracking, APIs, and system integrations.
• Business Analysis:
  Experience…