Business Consultant, Business Systems​/ Tech Analyst

Primary

Job Title:

Business Consultant (Operations PMO / Salesforce)

Alternate / Related Job Titles: Business Systems Analyst, Salesforce Business Analyst, Senior Business Analyst, Operations Business Consultant, Project Business Analyst

Location & Onsite Flexibility: Springfield, MA — Onsite

Contract Details

Position Type: Contract

Contract Duration: 12 months

Start: As Soon As Possible

Pay Rate: Not specified

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant to support high-visibility initiatives within the Operations organization. This role focuses on business analysis, requirements development, and readiness activities for a large-scale Salesforce implementation
. The Business Consultant will collaborate extensively with cross-functional stakeholders, including Operations leaders, technology teams, suppliers, and procurement partners.

• Define and document business and system scope, objectives, and requirements based on user needs and industry standards
• Lead business analysis efforts supporting Salesforce platform implementation
• Analyze business processes and develop process models, procedures, and job aids to support operational readiness
• Translate business needs into clear functional and non-functional requirements
• Facilitate requirements gathering workshops and stakeholder meetings
• Drive impact analysis and support escalation analysis and resolution of complex issues
• Apply critical thinking to develop recommendations while evaluating risk and business impact
• Identify gaps in processes and recommend process improvement opportunities
• Support multiple initiatives in parallel while ensuring alignment with business strategy
• Communicate complex decisions clearly and effectively to internal and external stakeholders
• Guide and mentor less-experienced Business Analysts
• Build strong relationships across Operations, technology teams, and vendor partners

Required:

• 5+ years of business analysis experience
• Proven experience leading business analysis for medium to large-scale projects
• Strong experience with impact analysis, requirements management, and documentation
• Ability to lead requirements gathering sessions and influence requirements direction
• Excellent written and verbal communication and facilitation skills
• Experience collaborating with business and systems subject matter experts
• Strong organizational skills with the ability to manage multiple initiatives

Preferred:

• Experience with Salesforce business and/or technical components
• Financial Services, Insurance, or regulated-industry experience
• Experience supporting enterprise transformation or modernization initiatives

• Medical, Vision, and Dental Insurance Plans
• 401(k) Retirement Fund

A leading financial services organization providing life insurance, disability income insurance, long-term care insurance, retirement planning, and annuities. The company is committed to corporate responsibility, innovation, and fostering an inclusive work environment.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.

Job Number: 25-29746