Product Delivery Director

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, ensuring solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.

The ideal candidate brings strong business product ownership, delivery management, hands‑on FINEOS expertise, and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.

This role is fully remote, with no regular in-office requirement.

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions, partnering with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
• Lead prioritization of enhancements, defects, and new capabilities based on business value, customer impact, compliance requirements, and operational readiness.
• Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.
• Lead operational readiness planning by identifying impacted teams, process changes, training needs, communication requirements, support impacts, and adoption risks ahead of implementation.
• Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine business requirements, user stories, acceptance criteria, and delivery priorities.
• Represent the business in sprint planning, release planning, prioritization, and backlog management activities, providing timely decisions and resolving business-related obstacles to keep delivery teams aligned and moving forward.
• Partner with marketing and sales enablement teams to develop internal and external communication plans before and after relevant releases.
• Monitor delivery progress, operational readiness, adoption readiness, risks, dependencies, and mitigation plans to support successful implementation and…