Enrollment Data Support Specialist

Wellfleet, a Berkshire Hathaway company, delivers customer‑centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace.

Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market. Join our rapidly growing and fast‑paced health insurance organization in the Springfield, MA area.

This position is responsible for the enrollment activities of various Student insurance accounts. This work includes handling both manual and batch data‑entry of enrolling and disenrolling members into insurance Enrollment and Claims systems. Conduct and offer customer service for members/schools/brokers, including answering phones and assisting customers with escalated enrollment issues. Responsibilities include creating detailed documentation of enrollment processes and assisting with enrollment reconciliation.

• Process manual and/or automated eligibility data into Enrollment and Claims systems accurately while meeting or exceeding productivity standards.
• Follow Wellfleet standard enrollment processes and adhere to HIPAA privacy guidelines.
• Work with Customer Service representatives, Account Managers, and clients to resolve escalated enrollment issues in a professional manner.
• Resolve enrollment issues and variances arising during the enrollment process and billing periods.
• Maintain plan‑level data in Enrollment systems that support client website functionality, and audit client websites for correct functionality and messaging.
• Document processes and procedures for Enrollment‑related functions as required.
• Coordinate with Account Managers the student selection and timing of e‑mail blast campaigns.
• Communicate issues, concerns, etc. to supervisor.
• Perform other duties as assigned.

• Minimum of Associate degree (Bachelor’s degree preferred). Equivalent work experience may be substituted.
• Skilled in working with MS Office suite products, including Excel, Word, Outlook, and Access.
• Knowledge of enrollment policies/regulations and the ability to interpret them in relation to specific incidents.
• High level of organizational skills and abilities and strong attention to detail.
• Ability to work independently while maintaining professional etiquette at all times.
• Knowledge of data entry practices, principles, methods, and techniques.
• Analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to be flexible in prioritizing workloads to meet changing deadlines.
• Ability to maintain strict confidentiality.

Here at Wellfleet, we foster a culture of growth that enables engaged and high‑performing professionals to be empowered to deliver our mission and vision.

Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.

Wellfleet offers a competitive compensation package and comprehensive benefits package, including life, health and dental, vision, 401(k) retirement plan, short‑ and long‑term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.

Are you interested in exploring a career at Wellfleet? Explore our open positions.

Wellfleet is part of the Med Pro Group family. As such, all Wellfleet team members are employees of Med Pro Group Inc. We are an Equal Opportunity Employer. The base hourly range is $22.00 to $26.00. This range anticipates the low and high end of the wages for this position. Actual wages will vary and are based on factors such as a candidate’s qualifications, skills and competencies.

Wages are one component of Wellfleet’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short‑term and long‑term disability insurance. For a more detailed overview, visit our careers website at:  #LI-KS1 #LI-Hybrid