Senior Teller

Job Summary

Senior Teller I (FT) – Tower Square Branch. Hourly: $18.20 – $27.64. Full‑time, non‑exempt. Reports to Branch Manager. Local travel as needed.

• Assists the Head Teller in supervising the teller line.
• Supports a level 1 branch based on teller staff FTE, deposits, transaction volumes, referral goals, cash limits and business deposit volumes.
• Processes various transactions to provide prompt and quality service to present and potential customers.
• Adheres to Westfield Bank customer service standards and applies the Service and Sales Process during customer interaction.
• Provides information on bank products to all potential customers – both retail and commercial.
• Assists in supervising the teller line by allocating and coordinating workflow in the absence of the Head Teller, guiding and advising subordinates, training new employees, and monitoring regulatory compliance.
• Ensures operational excellence and provides backup coverage to open or close a branch location when the lobby is not accessible to customers unless otherwise approved by Branch Administration.
• Proves cash drawer at end of day, meets assigned referral goals through referral of bank products and services, and may open new accounts as needed.
• Balances ATM, maintains security of cash vault, performs quarterly cash audits in the absence of the Head Teller, and performs independent teller transactions including night deposit bags.
• Completes BSA, AML, and other regulatory and continuing education as assigned.
• Adheres to all bank and regulatory policies and procedures specific to the position.
• Performs additional duties as requested.

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling experience.
• Competencies:
  
  Adaptability/Flexibility, Customer Relations, Decision-making/Judgment, Job Knowledge, Quality, Education/Experience/Skills.