Assistant Manager

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Being a Country Bank Team Member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) plan with a generous employer contribution plus match
• Income protection benefits
• Educational assistance and tuition reimbursement benefits
• Generous total paid time off, and more

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are made to make a difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create an inclusive and engaging culture.

The Assistant Manager, based out of our new Springfield Banking Center, works in conjunction with the Retail Banking Officer to ensure that the banking center is functioning at the highest level possible, including sales performance, managing customer growth and retention, oversight of the end‑to‑end customer experience, and operational practices. This role assists the Retail Banking Officer in supporting all staff development efforts, including coaching and training sustainment.

Additionally, the Assistant Manager contributes to the bank’s overall goals and initiatives through individual participation in sales activities, calling programs, community engagement, and delivery of tailored service to each customer by ensuring financial needs and goals are met.

Pay range: $48,000 to $63,000.

Position type:
Full Time, 38 hours weekly.

• Provides on‑the‑spot coaching to banking center staff in regards to the Country Bank Experience, Avannis Survey management and any other opportunities necessary; prepares and conducts quarterly coaching development sessions with banking center staff; assists the Retail Banking Officer with identifying and correcting performance‑related issues as they arise.
• Ensures effective communication to staff on all policies, procedures, bank‑wide initiatives or operational changes; assists Retail Banking Officer in facilitating banking center meeting discussions regarding leadership, operations, employee development, product knowledge, sales, service and goal objectives.
• Manages operational soundness and workflow of the banking center, including overall scheduling maintenance and approval, managing complex customer requests and ensuring audits are completed on time and according to policy guidelines.
• Models and promotes the Country Bank Experience for all staff; participates in and facilitates role‑play and skill building exercises with the banking center team, to increase comfortability and improve technique in engaging the customer and identifying potential roadblocks to an outstanding customer experience; works closely with Retail Banking Officer to implement strategies and activities to enhance the Country Bank Experience for the banking center and provides coaching to banking center staff.
• Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities; when appropriate, offers solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals; meets all defined customer service and sales goals, as well as achieves high satisfaction ratings on all Avannis customer surveys;
  
  responsible for mortgage, commercial loan, cash management, and merchant service referrals to other applicable internal business lines.
• Opens various types of new accounts, including consumer, business and retirement; ensures proper identification is collected for various entity types and prepares and collects appropriate applications and agreements; provides customers with instructions and education on self‑service products including assisting and promoting ATM and ITM activity and awareness.
• Manages all levels of account servicing requests such as processing address changes, business account requests and issuing new ATM/Debit…